{"id":121939,"date":"2023-09-19T18:04:19","date_gmt":"2023-09-19T16:04:19","guid":{"rendered":"https:\/\/www.cyberlego.net\/cyberlegotech\/2023\/09\/19\/ce-que-lia-peut-apporter-aux-centres-dappels\/"},"modified":"2023-09-19T18:04:19","modified_gmt":"2023-09-19T16:04:19","slug":"ce-que-lia-peut-apporter-aux-centres-dappels","status":"publish","type":"post","link":"https:\/\/www.cyberlego.net\/cyberlegotech\/2023\/09\/19\/ce-que-lia-peut-apporter-aux-centres-dappels\/","title":{"rendered":"Ce que l\u2019IA peut apporter aux centres d\u2019appels"},"content":{"rendered":"<div>L\u2019intelligence artificielle permet d\u2019automatiser un certain nombre d\u2019interactions clients, d\u2019assister les t\u00e9l\u00e9conseillers dans le travail ou de d\u00e9gager des tendances march\u00e9s. Le fran\u00e7ais Wisecom y voit \u00e0 la fois un levier de productivit\u00e9 et d\u2019attractivit\u00e9. Explications.<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"slide-text-bg2\"><span>L\u2019intelligence artificielle permet d\u2019automatiser un certain nombre d\u2019interactions clients, d\u2019assister les t\u00e9l\u00e9conseillers dans le travail ou de d<\/span><\/div>\n<div class=\"slide-btn-area-sm\"><a href=\"https:\/\/www.cyberlego.net\/cyberlegotech\/2023\/09\/19\/ce-que-lia-peut-apporter-aux-centres-dappels\/\" class=\"slide-btn-sm\">Lire la suite<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[3],"tags":[5,4],"class_list":["post-121939","post","type-post","status-publish","format-standard","hentry","category-topnews","tag-news","tag-tech"],"_links":{"self":[{"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/posts\/121939"}],"collection":[{"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/comments?post=121939"}],"version-history":[{"count":0,"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/posts\/121939\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/media?parent=121939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/categories?post=121939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cyberlego.net\/cyberlegotech\/wp-json\/wp\/v2\/tags?post=121939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}